Get in Touch With Us

This page is for readers who want to reach the Non Gamstop Casinos editorial team directly — to query something we have published about free spins casinos not on GamStop, to flag a bonus term that has changed, or to ask how we assess the sites listed on aviaryproject.com. Write to us at [email protected] and a person, not an autoresponder, will read it.

We are a research and comparison publisher. We do not operate casinos, hold player funds, process withdrawals or have access to any account you hold with an operator. If your money is stuck, the section on complaints further down explains who can actually act on it.

Before you write: what we can and cannot help with

What to include in your message

1. The page on aviaryproject.com you are writing about, and the casino name if one is involved.
2. What you saw versus what we published — a screenshot of the operator's terms page helps enormously.
3. Dates. Bonus terms change without notice, so "the 270 free spins were credited at 10p each on 14/09" is far more useful than "the spins were wrong".
4. Whether you want a reply, or are simply sending information for our records.

Please do not send account passwords, full card numbers or copies of identity documents. We never need them, and we will delete anything of that kind on sight.

Corrections about free spins offers

Free spins promotions are the most volatile thing we publish. An operator can change the spin value, the eligible slot, the wagering multiplier or the winnings cap overnight, and the headline figure stays the same while the economics underneath shift. Corrections on this subject go to the front of the queue.

The figures below are the advertised headline packages supplied to us for the brands we list, checked as at 23 September 2026. They are marketing claims, not verified outcomes, and every one is conditional on a qualifying deposit, wagering requirements and the operator's own terms at the time you register.

The ratings are our own editorial scores, not customer review averages, and they are not for sale. Our fuller assessments sit on the non GamStop casino rankings.

Three examples of the queries we get most

Betmica. Readers write in about the top-listed brand more than any other, usually because the 570% headline and 270 free spins are calculated across a staged sequence of deposits rather than a single one. If your first deposit did not produce the full figure, that is normally why. The limitation worth stating plainly: the larger the percentage match, the larger the sum you must turn over before anything becomes withdrawable, and spin winnings frequently carry their own cap. Check the multiplier and the cap before the deposit, not after.

Kikibet. The 300 free spins here are the biggest advertised spin count in our list, and the questions we receive are about drip-feeding — spins released in daily tranches on named slots rather than all at once. Missing a day can forfeit the remainder. It is a reasonable offer for someone who plays regularly; poor value for an occasional visitor.

Betninja. The £1,000 and 100 spins package is stated in sterling and is open to all new players, which removes one of the commonest sources of confusion in this sector: currency conversion. Queries about it tend to concern qualifying minimum deposits. The drawback is scale — the spin allocation is modest next to Kikibet or Nightluck, so if spin volume is what you are after, this is not the strongest of the group.

Money questions we are asked, and the honest answer

Reading our site costs nothing. The casinos we cover cost whatever you deposit, and no free spins package is genuinely free if a qualifying deposit is required to trigger it. On the money mechanics, the same questions arrive repeatedly:

• Minimum deposits. Typically set per-offer, and a low deposit sometimes fails to unlock the full spin allocation. Verify the threshold on the operator's terms page.
• Debit cards and bank transfers. Widely used by British customers; card deposits are usually instant, bank transfers slower in both directions.
• E-wallets and PayPal. Availability varies considerably at offshore sites and PayPal in particular is often absent. Never assume — check the cashier before depositing.
• Cryptocurrency. Offered by some operators in this space. Exchange volatility and network fees are yours to absorb.
• GBP accounts and conversion. Offers quoted in euros or dollars mean your balance may be converted, and a conversion spread applies each way. That erodes a headline figure quietly.
• Withdrawals. Processing times, per-day and per-month limits and payment fees are set by each operator. Withdrawals are never guaranteed and are typically held until identity verification is complete.

We earn commission when a reader opens an account through some of the links on this site. That funds the research. It does not buy a position, a rating or a favourable write-up, and we publish the drawbacks either way.

What these operators actually offer

If your question is about scope rather than a specific offer, the sites we cover generally run slots as the core product — including progressive jackpots and titles spanning low to high volatility, with RTP figures published by the software providers. Alongside that sit live dealer rooms with blackjack, roulette and baccarat streamed from studios, and standard RNG table games. Most are playable on mobile browsers without a separate app.

Several of the same brands also run a sportsbook beside the casino, which is a different product with different rules: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds such as 1.50 rather than wagering multipliers. Where a shared wallet operates, casino bonus funds usually cannot be moved to sports bets — and game contribution rules mean table games often count far less than slots towards a casino wagering requirement, if they count at all. CoinPoker sits slightly apart from the rest of the list, being poker-led rather than slots-led, and its 150% up to $2,000 offer is quoted in dollars with the conversion caveat above.

Regulation, eligibility and complaints

You must be 18 or over. Casinos not on GamStop are licensed outside Great Britain — jurisdictions such as Curaçao are common — and are therefore not authorised by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them. The practical consequences matter:

• GAMSTOP self-exclusion, which covers operators licensed in Great Britain, does not reach these sites.
• UK Gambling Commission player protections, including its complaints escalation route and approved ADR providers, do not apply to an overseas-licensed operator.
• Deposit limits, loss limits and affordability checks are whatever the operator chooses to offer, not a licence condition set in Britain.

So if you have a withdrawal dispute, the sequence is: the operator's own complaints procedure first, in writing, keeping every reference number; then the ADR or dispute body named in that operator's terms; then the regulator that issued its licence. We will help you identify who that is, and we log operator complaints — patterns influence our reviews — but we have no power to compel payment and will not claim otherwise.

If gambling has stopped being entertainment, please contact GamCare on 0808 8020 133 or the National Gambling Helpline, both free and confidential in the UK. GAMSTOP registration covers GB-licensed sites for six months, one year or five years, and blocking software on your devices closes part of the gap that overseas sites leave open. If your message to us concerns your own gambling, say so at the top and we will point you to support rather than to an operator.

Response times and who replies

Messages are read by the editorial team and we aim to reply within two working days, longer when we are re-verifying an operator's terms before answering. Corrections are actioned first and dated on the page. Commercial and partnership enquiries are handled separately from editorial and have no bearing on what we publish.

Page maintained by Eimear Quinn. Facts on this page checked 23 September 2026. If something here has gone stale since, that is exactly the sort of email we want.